Shipping policy
Digital delivery only
Unless a product page expressly says otherwise, no physical item is shipped. Delivery is complete when the file, access link, entitlement, or instructions are sent or made available.
Final-sale reminder
Delivered digital products, add-ons, and the optional one-time $59.99 upgrade are final sale under the Refund Policy.
Digital Delivery Only
Nursing Nerds specializes in digital educational products. Unless a product page expressly states otherwise, no physical item is manufactured, mailed, or shipped, and no physical delivery should be expected.
How Delivery Works
After payment is successfully completed, the customer will receive or be shown a secure download link, access page, product file, or access instructions for the purchased materials. Delivery may occur on the order-confirmation page, by email, through a customer account, or through another clearly identified digital-access method.
Digital delivery is considered completed when the file, link, entitlement, or instructions are sent to the email address provided at checkout or made available on the confirmation page or customer account.
Delivery Timing
Most products are available immediately. Short delays may occur because of payment verification, email-provider filtering, internet interruptions, maintenance, security review, incorrect customer information, or circumstances outside Nursing Nerds’ reasonable control.
If an access email is not visible within a reasonable period, check spam, junk, promotions, and filtered folders and confirm that the checkout email address was entered correctly.
Customer Responsibilities
Customers are responsible for providing an accurate email address, maintaining access to that email account, using a compatible device and commonly available software, maintaining sufficient storage and internet access, and downloading personal backup copies where downloads are available.
Failure to download or use a successfully delivered product does not mean the product was not delivered.
Purchased Materials and Continuing Access
Purchased downloadable materials are licensed for continuing personal use under the Terms of Service. Customers may keep authorized personal copies of downloaded files indefinitely.
Nursing Nerds may also provide hosted access for convenience. Hosted services may occasionally be interrupted for maintenance, security, technical, or operational reasons. Customers should retain personal backup copies of downloadable materials.
Optional Add-Ons and $59.99 Upgrade
Separately selected add-ons and the optional one-time $59.99 digital upgrade are delivered digitally in the same general manner as the primary purchase. They are separate purchases and are not automatically included with the primary product.
The $59.99 upgrade is not a subscription or recurring charge. Customers may decline it and retain the materials included in their original purchase.
No Automatic Subscription
A book, add-on, or upgrade purchase does not enroll the customer in a subscription. Any future optional subscription must be separately identified and accepted with its price, billing frequency, renewal terms, and cancellation method displayed before enrollment.
Digital Processing Fee
An applicable Digital Processing Fee may be shown before payment. It supports secure file hosting, fulfillment, access systems, platform maintenance, and delivery assistance. It is a one-time fee associated with the applicable order, not a subscription charge.
Access Problems
If a download link fails or access is missing, email support@nursing-nerds.com with the customer’s name, order number, and checkout email address. Nursing Nerds will verify the order and attempt to resend, replace, correct, or restore access.
Refunds
All purchases are subject to the Nursing Nerds Refund Policy. Digital delivery problems are normally resolved through replacement, corrected delivery, or restored access rather than a refund.
Contact
For delivery assistance, email support@nursing-nerds.com.
Need order or access help?
Include your order number and the email address used at checkout.
support@nursing-nerds.com